Senior Manager, Customer Communications at Slack in San Francisco: Jobs for Women

What they’re probably looking for:

  • Someone with 5+ years in communications/pr who can create a process for soliciting stories from customers, starting from scratch.
  • Ability to work across departments to build out ways to flag great stories.
  • Someone who can spin up a great narrative by asking thoughtful questions, and writing/recording the answers into something people enjoy reading/watching.
  • A people person who enjoys meeting and talking to other people.
  • Able to get those stories seen by building relationships with press outlets, through speaking gigs, and potentially paid placements.

When you apply:

  • Highlight a communications program you built from scratch or how you identified a big opportunity to change an existing one. Share the impact it garnered in terms of brand awareness/impressions. (Bonus points if your example comes from a startup.)
  • Share how you’ve built relationships or pursued speaking gigs to distribute your stories, and call out any existing tech & business press ins you have.
  • Share a successful story and the results it drove, and explain how you worked across departments to identify it, and bring it to life.
  • Explain why you’re passionate about their mission, and the types of stories you could see making an impression for them.

Is Slack right for you:

Apply Here

Full Job Posting

Slack brings all the pieces and people together so you can actually get things done. We provide a transformative experience and we care deeply about how our customers relate to our brand, and our product. This Senior Manager of Customer Communications will build programs that share these successful customer stories with the world. We seek a skilled professional to create thoughtful, customer integrated public relations and communications campaigns. This position will offer the opportunity to drive impactful programs that both inspire and influence.

Responsibilities:

Partner closely with Slack’s Sales and Marketing teams to select compelling customer stories and build thoughtful narratives of how real teams in companies big and small use Slack to get work done
Foster relationships with customers and users to bring stories to life
Select appropriate earned and owned outlets to share these pieces with the world
Proactively seek speaker opportunities
Build relationships with key vertical, technology and business press

Requirements:

7-10 years minimum work experience within public relations or communications
A love for storytelling in a simple, thoughtful, and visual manner
Success in developing and executing compelling communications programs
Demonstrated ability to work in a fast-moving startup environment
Strong existing relationships technology and business press
Excellent written/verbal communication and critical thinking skills
Self-starter with a proven ability to multitask, prioritize and work with all levels and departments within an organization

Slack is the collaboration hub of choice for companies of all sizes, all across the world. By using Slack, they ensure that the right people are always in the loop, that key information is always at their fingertips, and new team members can get up to speed easily. With Slack, teams are better connected.

Launched in February 2014, Slack is the fastest growing business application ever and is used by thousands of teams and millions of users every day. We currently have nine offices worldwide, in San Francisco, Vancouver, Dublin, Melbourne, New York, London, Tokyo, Toronto and Denver.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Come do the best work of your life here at Slack.

Apply Here

Sr. Manager, Payments Accounting & Operations at AirBnb in San Francisco: Jobs for Women

What they’re probably looking for:

  • Someone who has spent 5+ years managing new payment method onboarding, product launches, and payments infrastructural changes.
  • Experience in regular reporting such as monthly close, quarterly reviews, and financial & statutory audits.
  • Will make sure payments are reconciled and manage collections.
  • Can come in and create standardized processes, automating what can be.
  • Experience in hiring, growing, and leading a team that delivers great work on time.
  • Good at communicating to drive projects through across teams – you can speak non-technically and you’re probably decent at ppts.

When you apply:

  • Highlight a payment process you implemented working across teams that helped your company grow (bonus if you can use a large multinational organization as your example). Explain the overall impact.
  • Share an example of a way you streamlined or automated regular accounting reporting. If you can highlight a combination of 3rd party and proprietary systems you used that’s a plus.
  • Explain a creative solution you implemented for payments & financial risk mitigation, and the impact it had.
  • Share how you grew a team and a success the team had. If you managed remote employees mention that.
  • Explain why you’re passionate about their mission.
  • Bonus: Add any proficiency with Oracle, SAP, Workday, Blackline, Fiserv, ReconArt, MS Excel; Experience in SQL, Tableau and Keynote to your resume.

Is Airbnb right for you:

Apply Here

Full Job Posting

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 190 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.

Role & Responsibilities

Sr. Manager, Payments Accounting & Operations

In the role of Sr. Manager, Payments Accounting & Operations, the successful candidate will own technical accounting, controls, reconciliation and transaction analytics for Airbnb payments activity globally. This includes the development and ownership of policies and processes to manage new processor and payment method onboarding, product launches, and financial/payments infrastructural changes, as well as to satisfy regular reporting requirements (examples include monthly close, quarterly reviews, and financial & statutory audits). This role will also own receivables management and collections operations and will be responsible for driving continued efforts to mitigate bad debt.

The role requires a well-rounded business leader with financial, accounting and payments operational expertise and a track record of building scalable solutions. Excellent communication, resource allocation and project management skills are critical, as well as the ability to influence across functions and levels of leadership. In this role you will be required to balance the rapidly growing needs of the organization with finance and compliance objectives. The position reports to the Controller of Airbnb Payments.

Key Responsibilities

Lead team responsible for payments and cash accounting for Airbnb globally
Technical accounting assessment for current and new payment methods and related contracts
Processor and Payment method onboarding
Financial close and reporting requirements
Payments reconciliation and exception management (including ownership of 3rd party support system(s))
Accounts Receivable and collections program ownership
BPO + Shared Service resource management
Payments & financial risk mitigation (through close partnerships with Engineering, Product, IT and other finance functions)
Ownership of key cash & payments related controls

Preferred Qualifications

B.S. or B.A. in Finance, Accounting, Business or related field of study. MBA or Master’s of Accountancy a plus.
10+ years of accounting and payment operations experience, including 5+ years of management level experience in a large multinational organization
3+ years of relevant industry (tech, payments, marketplace(s), hospitality)
Experience managing remote/shared service team members and vendor partners
CPA or equivalent international certification.
Strong working knowledge of US GAAP.
Experience with large-scale ERP systems (Oracle, SAP, Workday).
Experience implementing and/or managing payments reconciliation and exceptions management solutions (Blackline, Fiserv, ReconArt). Experience leveraging a combination of 3rd party and proprietary systems is a plus.
Polished communication skills and a track record of successful cross-functional collaboration on shared initiatives.
Experience in process development, standardization and automation, with proven ability to operate successfully in a highly-complex and changing environment with competing objectives and priorities.
Proven ability to attract, develop and lead a high performing finance organization.
Passion for and proven track record of training and developing team members.
Proficient in MS Excel; Experience in SQL, Tableau and Keynote a plus
Role models Airbnb Core Values at the Leadership level

Apply Here

Director of Recruiting at Everlane in San Francisco: Jobs for Women

What they’re probably looking for:

  • Someone who can set up a great recruiting process and run nearly every aspect of it.
  • Someone who can create screening methods that allow only the right candidates through, and save the team time.
  • Ability to use events as a way to drive interest in working for the company.
  • Someone who’s not afraid to jump in, and is OK taking a work call at 10PM.

When you apply:

  • Highlight a recruiting change you identified and made that increased the number of qualified candidates applying. Explain the overall impact.
  • Share an example of a way you saved the internal team time with a type of better screening, and the impact it made.
  • Explain why you’re passionate about their mission, and share the creative ways you might be able to build a recruiting process that embodies their brand.
  • Bonus: Share any events experience you have or highlight how your project management skills would translate into making great events.

Is Everlane right for you:

Apply Here

Full Job Posting

Great brands are built by great people. We’re hiring our first Director of Recruiting to take on the ambitious task of scaling up our world class team.

You will oversee the team and processes to Source, Evaluate, and Close the hundreds of candidates that will join this company over the next few years. We are simultaneously scaling our headquarters and field teams (Retail + CX); you will be responsible for consistent candidate experiences wherever prospective hires may be interacting with our brand.

The ideal candidate is a self-starter who is always on the hunt for good talent. In this role, you will partner with every key function at Everlane: Brand, Creative, Apparel, Technology, Retail, and Digital Marketing.

The Job
Coordinate searches for key positions across all experience levels
Develop high volume recruiting methods for larger headcount groups
Establish screening methods to ensure only the highest quality candidates progress through our evaluation
Differentiate Everlane’s recruitment pipeline with unique, company-sponsored events
Develop fit and technical surveys to screen potential candidates
Manage recruiting processes entirely from first interview through final offer

Qualifications
3-5 years work experience in recruiting
Able to work well in teams and have a sense of humor
Demonstrated ability to multi-task, set priorities, and self-manage against tight timelines and aggressive expectations
Extreme drive that is contagious – very hard-working, bordering on perfectionist; highly-organized
An intense curiosity that keeps you up at night solving problems
Passion for retail, minimalist design and disrupting an age-old industry
Already a fan of the Everlane spirit

At Everlane, we’re rethinking the way retail works. We have no middlemen taking their cut and no brand markups. Instead, we design our own luxury basics and sell them exclusively at a fraction of the traditional retail price. Since launching in November 2011, Everlane has attracted over 1,300,000 members and has been featured in The New York Times, New York Magazine, The Economist, Elle, and GQ.

Please note before submitting an application: as a company, we take hiring very seriously. Interviewing with Everlane may include video and phone interviews, written projects, and/or on-site interviews. Although we are unable to follow-up with each and every applicant, we do our best to run a thorough process for candidates with whom we identify a potential fit.

Everlane provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Apply Here

Director of Product Marketing at Heap in San Francisco: Jobs for Women

What they’re probably looking for:

  • Someone who has successfully launched new products or features by creating the strategy and actually doing the thing, ideally in the SaaS space.
  • Really understands how a sales team works, and can translate launches into something that excites the team and helps them sell better. Bonus if you also really understand demand gen channels and/or have hands on experience there.
  • Someone with experience identifying key personas, crafting a brand and telling stories that resonates.
  • Someone who has experience getting teams to buy in, and is as comfortable selling a vision to sales and as to engineering.

When you apply:

  • Include an example of a successful product launch you orchestrated (make it a SaaS example if you can, bonus points if you can explain how it worked across teams) that led to a superior result on revenue.
  • Explain why you’re passionate about their mission, and maybe even touch on how you can see them differentiating from their competitors/the landscape.
  • Highlight an experience where you identified an opportunity with the sales team or demand generation team and helped them sell something better with a more compelling story.
  • Bonus points: Include any enterprise experience you have and/or explain how you think Heap could better sell into enterprises today.

Is Heap right for you:

Apply Here

Full Job Posting

Heap is a market-leading San Francisco-based analytics startup. After achieving product-market fit with industry-best retention levels, Heap recently closed a Series B financing round and is now building its core marketing function to accelerate growth.

Heap’s Director of Product Marketing will be the all-up strategic quarterback behind Heap’s outbound marketing function.

First, the most important characteristic of this role will be market-leading storytelling. Although the product is technical, it is sold across a wide range of personas, from C-level business leaders to core data scientists. This means the ideal individual has the ability to translate technical features into higher level business value.

To do that, you will be an evangelist, developing go-to-market activities to launch products, create defining moments for the company, and provide the strategy and creative thinking to develop a new defining category in a quickly growing, but crowded space. You will work closely with demand generation to craft compelling campaigns, as well as engineering to develop and communicate a strong product roadmap.

What experience should you have to be successful? You should thrive in chaos, because you enjoy building and out-foxing the competition in a hotly contested space. You should have technical chops: the ability to build credibility with core engineers and CTO/CIO’s, but also business acumen to know if something can sell. You should understand the enterprise customer and what it takes to win in the B2B market. Ideally, you feel comfortable pitching at the C-level, and can translate this to a winning pitch that can land across a sales team.

Key Attributes include:

Ability to translate technical issues in simple language across different audiences.
Ability to work collaboratively across engineering, demand generation, and product management to build product and market strategy.
Strategic thinker who can out-maneuver competition with compelling messaging and positioning.
Successful history of delivering strong product launches.
A subject matter expert in your field of choice, and the aptitude to quickly ramp in a rapidly evolving market.
Creativity, drive, self-starter, collaborative, okay breaking glass but with judgement

Requirements:

BA/BS (preferably in business, engineering, or a related field); MBA a plus
5+ years in product marketing experience in the software market
Direct experience in a relevant SaaS industry such as analytics, mobile, SaaS preferred
Great presentation skills and proven ability to create effective sales tools

Heap has raised $40M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others.

We work in San Francisco and offer plenty of awesome benefits. We’d love to hear from you!

Apply Here

Director, Product Design at Intercom in San Francisco: Jobs for Women

What they’re probably looking for:

  • Someone who can see the big picture and set the strategy, while ensuring their team gets better every single day.
  • Someone who has experience working well across teams by communicating clearly and honestly.
  • Experience hiring, managing, and growing a team that delivers high-quality work.
  • Someone with experience jumping in head first and creating the systems that can help a whole team thrive.

When you apply:

  • Include an example of a design win for an app you worked on (bonus points if you can make it modern app that lots of people used) that led to a superior result on revenue.
  • Explain why you’re passionate about their mission, and maybe even touch on how your design philosophy is a good fit for their specific product areas – conversational design, messaging, and machine learning.
  • Highlight an experience where you identified a design or process opportunity and were able to get buy-in and work with engineering and product to bring it to life. Be sure to share the impact it had.
  • Explain how you helped your team grow – share your hiring successes and share an example of a way an (or multiple) individuals reporting to you had a win.
  • Bonus points: Intercom is known for their awesome content – take a look at it and make a low-hanging fruit design suggestion.

Is Intercom right for you:

Apply Here

Full Job Posting

The world’s first customer platform helping internet businesses accelerate growth☝️

Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, to engagement, and support. Today more than 25,000 businesses, including New Relic, Sotheby’s, and Shopify, use Intercom to connect with a billion unique people worldwide.

Intercom is a deeply creative company with the confidence to believe it can fundamentally change the future of internet business. Our people are incredibly ambitious, yet humble. Warm, accepting, and positive. Whether you build, market, sell or support product, we want you to make your mark with us.

What’s the opportunity?

We recently announced that we’re doubling the size of the Product, Design, and Engineering teams at Intercom over the next 18 months. We’re looking for an experienced design leader to run and grow our Product Design teams here in San Francisco, our headquarters.

Intercom is at a hugely exciting point in its history: we’re one of the fastest-growing and most-admired startups for design in the world today. This role will involve building and evolving a world-class San Francisco team (currently consisting of 5 Product Designers), as well as impacting how we design across the company. Important, core technologies like our Messenger (which is the face of Intercom), are based in San Francisco. Our Purchase, Onboarding, & Activation teams are also based here, conveniently co-located with the majority of our go-to-market teams.

This is a rare chance for an ambitious design leader to grow, learn, and have impact at a unique, breakout, design-centric technology company.

We strive to create a genuinely great environment for Product people to do the best work of their lives. Two of our co-founders were previously designers, as was our VP of Product, so design has always taken a central role in the company. We blog, podcast, and speak publicly about design and product. We’re serious and proud of our focus on solving real customer problems and executing to a high standard. We have vast ambitions and fully intend to achieve them, but we also care deeply about creating a happy, sustainable, enabling, fun work environment along the way.

If you’re passionate about both helping Product Design teams grow and learn, and overseeing the design of high-quality product that solves real problems for engaged customers, you’ll fit right in.

What will I be doing?

Managing and scaling the San Francisco design team through multiple phases of growth. Building a world-class design team by hiring the best, managing performance, and mentoring your team.

Coaching and providing feedback on your team’s performance and ensuring they are delivering high-quality work that meets user and business needs.

Defining career paths, helping people to identify opportunities for growth and define plans for achieving measurable goals.

Acting as site leadership for the San Francisco office in collaboration with your local peers in PM and Engineering.

Collaborating closely with other Design leaders (across Product and Brand design in Dublin and London) to evolve the global Product Design function, our culture, structure, processes, and beliefs.

Working with leaders of other functions (e.g. PM, Eng, Research, Analytics, Marketing) to ensure that teams are collaborating effectively to execute on company strategy.

Defining vision and strategy for products in exciting areas of design (e.g. conversational design, messengers, machine learning).

Ensuring teams are delivering high-quality product design work that delivers on our business strategy and mission.

Representing Intercom Product Design publicly in whatever form feels natural to you: writing, speaking, tweeting, community outreach, etc.

What skills do I need?

Experience managing a team of designers in a fast-growing environment.

Ability to motivate and inspire people to grow, learn, succeed, do their very best work.

Ability to communicate (written and verbally) with precision, clarity, honesty, and respect.

Experience hiring and managing performance.

Experience working on a broad, modern app that has significant scale.

Strong sense of product design, from high level strategic direction down to UI design details.

Strong systems and conceptual thinker, ability to understand complex systems.

Ability to effect change. There are many things that we still need to evolve and improve about how we work, and this role will be a key part in driving that change.

A growth mindset. Willingness to own problems. Comfort with ambiguity. A passion for building product. A desire to make things better. A sense of optimism.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 🙂

Competitive salary and meaningful equity

Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen

Fully funded comprehensive medical, dental, and vision coverage

Open vacation policy and 10 corporate holidays

Paid Parental Leave Program

Commuter benefits + 401k plan

In-office bicycle storage

Macbooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Fun events for Intercomrades, friends, and family!

Apply Here

Director of Product Marketing at Shippo in San Francisco: Jobs for Women

What they’re probably looking for:

  • Someone who can tell the story about what value they add to their sales people and to their customers.
  • Experience using analysis and user research to make better decisions.
  • Previous experience at a b2b company, crafting brand messaging that resonated, and chopping that messaging up into bite-size chunks for a sales team.
  • Comfortable launching products at different stages of company growth (this could be a track record of launching smaller features).
  • Enjoys staying on top of the competitive landscape, and helping to differentiate products.

When you apply:

  • Provide an example of a time your go-to-market strategy worked well, and explain the impact.
  • Share the most successful time you used data/research to make a decision that impacted the product, and how your customers responded.
  • Explain why you’re passionate about their mission.
  • Highlight your experience communicating effectively to a sales team, whether through trainings, creating talk tracks or videos, etc.
  • Provide some color on your marketing experience – ideally share a way you drove demand through digital channels. Show your awareness of marketing tactics throughout the customer lifecycle, and through online and offline channels, even if you didn’t directly manage every channel.

Is Shippo right for you:

Apply Here

Full Job Posting

We are looking for a Director of Product Marketing to dive deep and get their hands dirty designing and executing a product marketing strategy to help Shippo exceed its immediate and long-term high-growth revenue goals. A proven track record of executing a product marketing strategy in a fast-paced start-up environment, preferably within a B2B SaaS company, is highly desirable.

RESPONSIBILITIES

Be the product marketing leader in a small, nimble marketing team.
Work closely with our product team to drive product launches.
Enable sales team with targeted collateral, playbooks, and messaging and drive consistency in the value that we articulate through all channels.
Maintain intelligence on competition and industry, providing insights to the marketing and business teams.
Deliver on our “Customers first” values by creating customer-value driven, persona-targeted marketing.
Develop market insights to help inform product roadmap and pricing.

REQUIREMENTS

3+ years experience in B2B product marketing at well-recognized brands, ideally in enterprise technology, with a widespread knowledge of the full marketing stack, and in-depth knowledge of demand generation for self-served customers and product marketing.
Prior experience executing a short and long term go-to-market strategy at a high-growth company, ideally that has scaled to $100M in revenue and beyond.
Superior communication skills – ability to prioritize and efficiently and transparently communicate marketing goals and results at a team, executive, and company level.
A demonstrated history of being a team player, and desire to jump in and get your hands dirty as needed.
A good understanding of developer marketing.

BENEFITS

Medical, dental, vision (90% covered by the company, incl. dependents).
Flexible vacation policy + flexible work hours.
Free lunch / drinks / snacks.
Fun team events outside of work hours.
Awesome team that cares about Shippo’s mission, product and co-workers!

ABOUT SHIPPO

Shippo lowers the barriers to shipping for businesses around the world. As free and fast shipping becomes the norm, better access to shipping is a competitive advantage for businesses. Through Shippo, ecommerce businesses, marketplaces, and platforms are able to connect to multiple shipping carriers around the world from one API and dashboard. Businesses can get shipping rates, print labels, automate international documents, track shipments, and facilitate returns. Internally, we think of Shippo as the building blocks of shipping. Shippos are a diverse set of individuals.

Join us to build the foundations of something great, roll up your sleeves and get important work done everyday. Founded in 2013, we are a proud team based out of San Francisco. Shippos investors include Bessemer Venture Partners, Union Square Ventures, Uncork Capital, VersionOne Ventures, FundersClub and others.

Apply Here

Chief Marketing Officer at True in San Francisco: Jobs for Women

What they’re probably looking for:

  • Someone with a passion for developing marketing strategy from concept to execution. You should probably have direct experience in a few channels and awareness of others.
  •  Experience creating a marketing process to acquire, engage and/or return new users.
  • Previous work experience on a social and/or mobile app product.
  • Comfortable launching products (this could be a track record of launching smaller features) and getting helpful user feedback to guide the roadmap.
  • Enjoys working across teams and growing a team, without much previous help, and has experience communicating a vision and getting buy-in upwards.

When you apply:

  • Provide an example of a time your social or mobile product launch process went super well, and share what the impact was.
  • Share your most successful example of a time you used data to make a decision that led to fantastic results at a key part of the customer lifecycle (did you get more leads, more users, more people to renew? Tell them!).
  • Explain why you’re passionate about their mission.
  • Highlight your experience communicating effectively to get buy-in across departments and to fuel the growth of your own team.
  • Provide an example of research you conducted that informed the creation of a product – it could even be a feature. Include any ROI.

Is True right for you:

Apply Here

Full Job Posting

True is building a new kind of social platform for saving, sharing and remembering your life. It automatically records the ways you move and go through your day. Combined with photos, videos and stories, it creates a new new kind of social feed to share with friends.

Social users today are locked into an impersonal algorithmically sorted ad-filled experience. Social sharing networks no longer feel genuine or authentic. Users want more. True is changing the game with new ways to share your real life.

Chief Marketing Officer / Marketing Lead

You will be responsible for all marketing, user acquisition and positioning at True. You will be part of a small, highly focused team building the next-generation consumer social platform. With a strong core team and top investors, we’re looking for people who are passionate about building great products at a great company.

You will be working on a team where you can have a huge impact and everyone is a stakeholder in the company’s success. You will be collaborating daily with multiple areas throughout the company including Product Management, QA, Design, all C-level Execs and the Board.

• The ideal candidate will have prior social / mobile app experience from a major social player or very strong experience with marketing consumer app or web social products.

• Be highly data-driven with strong opinions and prior experience using a data-centric, analytic approach to market and user acquisition

• Identify significant long-term opportunities based on research, analysis and a strategic view of the direction of the market

• Market assessment and requirements including opportunity size, competitive analysis, target customers and product requirements

• Represent the voice of the market, including qualitative and quantitative feedback on product from clients and partners

• Manage product alphas and betas to direct product refinements and identify critical client needs that must be met by the product in order to launch

• Define and manage comprehensive go-to-market strategy and plan including positioning, launch strategy, PR, sales and partner materials

• Manage the product launch process. Coordinate and manage cross-functional teams (including PR, design, product, and engineering stakeholders) to deliver world-class products to the market

• Freedom and Flexibility are core to our values. We want you to be happy and we’ll work together to keep you that way

Apply Here